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Q. What is the Allpoint Network?
Allpoint is a network of 55,000 ATMs through which cardholders of member financial institutions participating in Allpoint can get surcharge-free access to their accounts.
Q. What is an ATM surcharge fee?
Commonly referred to as a surcharge (also known as a convenience fee), this is the fee the owner of the ATM machine assesses to someone that is not a cardholder of the institution owning the ATM.
Q. How do I enroll for access to use the Allpoint Network? What are the fees?
There are no fees assessed by Allpoint to the cardholders of Elmira Savings Bank. Enrollment in Allpoint is automatic. You can start using the Allpoint Network today, by finding a surcharge-free Allpoint ATM using the Allpoint ATM Locator.
Q. Where are Allpoint ATMs located?
Allpoint's 55,000 surcharge-free ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS/pharmacy, Kroger, Target, Walgreens, Winn-Dixie and many others. Use the Allpoint ATM Locator to find the Allpoint ATM closest to you.
Q. How can I be sure that the ATM I'm using is an Allpoint ATM?
Simply use the Allpoint ATM Locator to find Allpoint ATMs. All ATMs listed on the Allpoint ATM Locator are surcharge-free for Elmira Savings Bank cardholders to use.
Q. I used an Allpoint ATM and the "surcharge message" screen said I would be assessed a surcharge for the transaction I was attempting. Will I be charged? Why does this happen?
Due to the technical limitations of certain types of ATM machines, we are not able to prevent the "surcharge message" screen from appearing on some Allpoint ATMs. You should continue the transaction by answering "yes" on this screen. When you get your receipt, you'll see that you were not assessed a surcharge (i.e. the withdrawal amount on your receipt will show $20, $40, $60, etc., as opposed to $21.50, $41.50, $61.50, etc. shown when you pay a surcharge).
Q. I used an Allpoint ATM and was incorrectly surcharged. How can I get a refund for the fees assessed?
We're sorry you were incorrectly surcharged. Please visit the Allpoint refund page online at www.allpointnetwork.com/about/refund.aspx to submit your refund request directly to Allpoint, or call the Allpoint Network Service Line at 1-800-809-0308 to request a refund by phone.
Q. The Allpoint ATM Locator listed a certain ATM as part of the surcharge-free network, but when I went to use the ATM, the Allpoint logo was not on the machine. Is this ATM still surcharge-free?
Yes. All ATMs listed on the ATM locator are surcharge-free, even if the Allpoint logo is not on the ATM. New ATMs are constantly being adding to the Network and it may take 4-6 weeks to get the Allpoint logo added onto these ATMs.
Q. Are there any limitations to how many times I can use an Allpoint ATM?
No. Elmira Savings Bank cardholders get an unlimited number of surcharge-free transactions at Allpoint ATMs.
Q. Can I still use ATMs that are not part of Allpoint?
Yes. Your Elmira Savings Bank Debit Card card will continue to work at ATMs that are not included in the Allpoint network. However, you will be assessed a surcharge fee at most ATMs that are outside the Allpoint network.
Q. How does the Allpoint ATM Locator work?
It's easy! Simply type in your zip code or city/state and the locator will list the address of all Allpoint ATMs within 10 miles of the desired location (up to a maximum of 30 locations).
Q. How often is the ATM location data on the Allpoint ATM Locator updated?
The ATM data used in the Allpoint ATM locator is updated every two weeks to reflect any changes to Allpoint locations.
©2014-2018 Elmira Savings Bank All Rights Reserved
Elmira Savings Bank
333 E. Water St., Elmira, NY 14901
Phone: (607) 734-3374
The Advisor Newsletter
Routing Number: 221370399
Orig NMLS #403589
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